The Dreams 'Comfort Exchange' is offered as an additional service to our customers to underline our commitment to providing a great night's sleep. The "Comfort Exchange" allows for the replacement of a mattress if the Buyer finds their original purchase to be of the wrong comfort level for them.
It can be used at anytime but must be requested before 40 nights have lapsed from delivery of the original product.
If the Buyer decides their choice of mattress is proving uncomfortable, they may re-select to an alternative mattress of the same size. In the event that a higher priced alternative is selected, then any difference in price must be paid at the time of re-selection. We are unable to refund any difference in price if a lower priced product is selected.
Re-delivery charges will be applied and 'Comfort Exchanges' are limited to one exchange per product ordered.
All we ask is that the original mattress must be kept in good condition (not marked, mis-used or soiled in any way) so we insist on the use of a mattress protector.