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What do I do if I wish to change my delivery address?

This is usually no problem but we do need as much notice as possible, and it may increase the delivery time for your goods. For security reasons and to protect both you as our customer as well as our business we do need to see some proof of address in order to amend your delivery address and this MUST include the person whose name is on the order, and the address you wish the order to be delivered to.

Accepted forms of proof include:

  • Tenancy Agreement
  • Mortgage offer letter
  • Bank Statement
  • Utility bill

Passports and driving licenses are not valid forms of id.

Proof can be submitted in a number of ways:

  1. It can either be taken into any store along with your order number where you will be asked to complete and sign a disclaimer giving us permission to deliver to an alternative address
  2. It can be scanned and emailed to us at customerservices@dreams.co.uk please remember to include your order number.
  3. It can be fax to us at 01628 555939 again, please remember to include your order number..

Please try to contact us as soon as possible as your delivery may be delayed to up to 10 days.