If you have bought a large item such as a bed or mattress which is damaged or faulty and would like to return it, we will be able to arrive at your home and take your item away. All we ask is that your item is in pristine condition so please take care of them and where possible ensure they are in their original packaging (you can open the packaging to inspect your item). Please be aware that there will be a collection charge of £39.
To arrange a suitable day for us to pick up your item please call 0800 652 5090.
For online and telesales orders, you can only return an item within 14 days from the date of your delivery.
For smaller items such as pillows and bed linen, simply take it back to the store you ordered it from where we will be happy to assist you. If you bought online, you can return it within 14 days by calling 0800 652 5090. We will advise you on where and how to post your item back as well as help you with arranging a replacement.
We also accept clearance items and display models on the same conditions as above.