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Bedcover Service Plan - Important Facts

This Service Contract is provided by Dreams Limited, whose registered office is Knaves Beech, High Wycombe, Buckinghamshire, HP10 9YU and Warranty Logistics Management Limited whose registered office is Sutherland House, 3 Lloyds Avenue, London, EC3N 3DS.

For the avoidance of doubt this is a contract for the provision of specific services supplied at our absolute sole discretion. It is not a contract of insurance, a guarantee or an insurance policy.

CLAIMS PROCEDURE

When a structural fault or cosmetic damage occurs please contact the Administrator on the number below as soon as possible for instructions before attempting to clean or repair the affected product. You should only clean the affected product following the direction from the Administrator, and by using the approved cleaning kit or method recommended.

Customer Service Helpline on 0344 292 0000 (Monday – Friday 9am to 5pm).

The Administrator will assess the validity of your claim against the criteria of the Service Contract and attempt to resolve your claim by offering cleaning advice and where applicable, despatch an approved cleaning kit. If this does not resolve the problem then an authorised technician will visit your home.

COMPLAINTS PROCEDURE

The Providers are committed to maintaining a high standard of professional conduct in all dealing with customers. If you have a query or complaint, you should contact the Administrator at 21/26 Howard House, Howard Street, North Shields, Tyne & Wear, NE30 1AR, telephone number: 0344 292 0000 or email: dreams@mbginsurance.com.

COOLING OFF PERIOD AND CANCELLATION

We hope that you are happy with the support that this Service Contract provides. However, if after reading this Service Contract, it does not meet your requirements, please return it to Dreams Limited, c/o the Administrator within forty-five (45) days of issue and we will refund your fees in full. No refund of fees will be considered if a claim has been made under your Contract.

FULL TERMS & CONDITIONS APPLY

Full terms and conditions will be provided by email following your purchase, or may be obtained from the Administrator 21/26 Howard House, Howard Street, North Shields, Tyne & Wear, NE30 1AR