Our customer services team are working hard to answer your calls. Wait times are approximately 15 minutes and 10 minutes for web chat - a little longer than we would like, but we thank you for your patience. Alternatively you can email our team.
 Please view our COVID-19 update here

We're here to help you sleep better.

Contact details

*** Covid-19 ***


We are currently experiencing high levels of contact.  Please see your estimated wait below;

Phone - up to a 10 minute wait

Web Chat - up to a 5 minute wait

Email - up to 2 working days

For answers to frequently asked questions, please visit www.dreams.co.uk/covid-19


Normal opening hours

Customer Services:

Chat with us or send us an email

Monday to Friday 9am to 5pm

Weekends and Bank Holidays 10am to 4pm

Call us on  0800 652 6750

Monday to Friday 9am to 5pm 

Bank Holidays 10am to 4pm


Northern Ireland Customers:

Please call 028 9050 8300 or email customer.care@dreams-sofatime.co.uk


Monday to Friday 9am to 8pm

Saturday and Sunday 9am to 6pm.

Please call us on 0800 652 5090