Customer service call wait times are approx. 20 mins, web chat 45 mins and email 5 days.

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Contact details


14/8 - 1pm- Due to technical difficulties, it may take us longer to deal with your query.  Please contact us via email below.  We apologise for any inconvenience caused.



For answers to frequently asked questions, please visit


We are currently experiencing high levels of contact.  Please see your estimated wait below;

Phone - up to a 35 minute wait

Web Chat - up to a 45 minute wait

Email - up to 5 working days

To make a claim on your Bedcover or TYG service plan, please click here


Customer Services:

Chat with us or send us an email

Monday to Saturday 9am to 5pm 

Call us on  0800 652 6750

Monday to Saturday 9am to 5pm 

Bank Holidays 10am to 4pm


Northern Ireland Customers:

Please call 028 9050 8300 or email



Monday to Friday 9am to 8pm.

Saturday to Sunday 9am to 6pm.

Please call us on 0800 652 5090

or  chat with us