For online and telesales orders, you can only return an item within 14 days from the date of your delivery, providing you still have the original packaging, the item is in pristine condition and it has not been slept on. If you need to do this, please contact our Customer Services team as mentioned above. A collection fee will be charged to process the return.
Unfortunately we are unable to provide this service to our in-store customers and are only able to exchange mattresses (not any other products) within 40 days from delivery. Please see search for Comfort Exchange in our help centre or visit the store you purchased from.