If you have bought in store you will receive an order confirmation document advising you of the next steps. We will then shortly get in touch to arrange a delivery date that suits you.
If you bought online you will receive a confirmation email which will include your order number, address and details of the items you bought. If no delivery date has been selected, we will then contact you shortly with an available date as soon as your item is ready.
If you have placed an order online using our finance partner, V12 Finance, please note the delivery date you chose is subject to Barclays receiving all of the necessary documents. If the application is not agreed at least 4 days before the chosen delivery date, the delivery may not take place. For further information and to re-arrange a delivery date, please call our customer services team on 0800 652 5090.
If you have ordered a furniture item, you will receive written confirmation to provide more information regarding your delivery. In some cases your delivery will be directly from Dreams whilst on some ranges you may receive delivery directly from our nominated supplier. If you have chosen the basic Free delivery service our delivery service driver will deliver to your front door only. If you wish to upgrade to the standard delivery service please call: 0800 652 5090.
If you have chosen the standard delivery service, on the morning of delivery we will call you before 10.30am and give you a 2 hour time slot. When your bed arrives our delivery service drivers will take your bed, mattress or furniture piece to the room of your choice.
If you have ordered assembly for your bed or headboard, we will assemble your item for you. Certain beds including Ottomans, cabin beds, bunk beds and beds with drawers will be assembled by a separate third party.
For those furniture items that include white glove delivery service, you will receive a call from our nominated supplier who will agree a date and give you a 2 hour delivery slot.
Your furniture will then be delivered, unpacked and assembled in the room of your choice. For added convenience we will even take away the packaging so you can sit back and enjoy your new bedroom decor.
If you haven't ordered assembly you can find a range of easy-to-follow [assembly instructions online](Assembly instructions).
If you have paid for the ['old bed or mattress recycling'](Recycling service) option, we will then take away your old bed and mattress and send it to be recycled. All we ask from you is to wrap up and seal your old bed or mattress in the green bag. The green bag is given to you by the store when you buy your bed or mattress. If you ordered online or through telesales, our delivery service driver will provide a bag when your delivery arrives.