The Dreams 'Comfort Exchange' is offered as an additional service to our customers to underline our commitment to providing a great night's sleep. The "Comfort Exchange" allows for the replacement of a mattress if the Buyer finds their original purchase to be of the wrong comfort level for them.
A comfort exchange can only be requested after 30 nights of use have elapsed. We insist on 30 nights use, as it can take this long for your body to adjust to your new bed and for the fillings to settle. If the Buyer decides their choice of mattress is proving uncomfortable, they may re-select to an alternative mattress of the same size. In the event that a higher priced alternative is selected, then any difference in price must be paid at the time of re-selection. We are unable to refund any difference in price if a lower priced product is selected.
A collection and redelivery charge of £49 will be applied and 'Comfort Exchanges' are limited to one exchange per product ordered.
All we ask is that the original mattress must be kept in good condition (not marked, mis-used or soiled in any way) so we insist on the use of a mattress protector.
Please note, our range of Sleep Essentials Mattresses are not included on the Dreams 40 Night Comfort Guarantee.