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What do I do if I wish to change my delivery address?

This is usually no problem but we do need as much notice as possible, and it may increase the delivery time for your goods. For security reasons and to protect both you as our customer as well as our business we do need to see some proof of address in order to amend your delivery address and this MUST include the person whose name is on the order, and the address you wish the order to be delivered to.

Accepted forms of proof include:

  • Tenancy Agreement
  • Mortgage offer letter
  • Bank Statement
  • Utility bill

Passports and driving licenses are also valid forms of id to be shown along with one of the above items of proof.

Proof can be submitted in a number of ways:

  1. It can either be taken into any store along with your order number where you will be asked to complete and sign a disclaimer giving us permission to deliver to an alternative address
  2. It can be scanned and attached to a support request here please remember to include your order number. (Unless you have a finance agreement, in which case the 1st option must be followed*)

Please try to contact us as soon as possible as your delivery may be delayed.

**Please note if you have an order placed online with a finance agreement we are unable to change your delivery address**