The last thing we would ever want would be for your bed or mattress to develop a fault or arrive damaged. However, if this does happen fear not, we will be more than happy to help talk you through the next steps to get you back to having a great night’s sleep again. If because of this you do decide to return the item, you would need to discuss this with our Customer Services team to see if you are eligible to do so. You can contact then either via our live chat option on the Dreams website, via email firstname.lastname@example.org or on the phone, 0800 652 5090.
If you have purchased in a store and decided, you no longer require the product unfortunately we do not offer a return in this instance. However, if you are finding your mattress uncomfortable and you have not taken part in our 40-night comfort exchange you may find this is suitable for your needs. If you wish to exchange under our 40-night comfort guarantee, please visit the store you purchased from and they will be more than happy to assist.
For online and telesales orders, you can only return an item within 14 days from the date of your delivery, providing you still have the original packaging, the item is in pristine condition and it has not been slept on. If you need to do this, please contact our Customer Services team as mentioned above. A collection fee will be charged to process the return.
For smaller items such as pillows and bed linen, firstly the items will need to be in the original packaging and not used. If this is the case, then you can simply take it back to the store you ordered it from where we will be happy to assist you. If you bought online, you can return it within 14 days by calling 0800 652 5090. We will advise you on where and how to post your item back as well as help you with arranging a replacement.