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Refunds

After making us aware of your request for a refund, it normally takes us 1-2 business days to issue the refund. Please note that we cannot issue a refund until all goods have been collected or returned.

Once we have issued your refund, it may take additional time for your funds to be made available in your account by your financial institution. Please see the following table for more details;

 

Refund Method Refund Time (after refund is issued)
Credit Card 3 to 5 business days
Debit Card Up to 10 business days
Dreams Vouchers 3 to 5 business days
Cheque Up to 10 business days

 

If you bought the item as part of a linked saving offer (e.g. buy a bed for £999 and get £200 worth of free bedding), you must return both items to get a full refund. If you only return the bed in the given example, you will be refunded only £799 to cover the price of the bedding as you no longer qualify for the offer.

If you participated in a 'multi buy' offer (e.g. 3 for the price of 2) and return part of this order then any saving that you would have made will be deducted from your total refund.