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Bedcover Service Plan - Making a claim

Making a Claim

When a structural fault (outside of the first year) or cosmetic damage occurs please contact MB&G Insurance via the link provided below as soon as possible for instructions before attempting to clean or repair the affected product. You should only clean the affected product following the direction from the Administrator, and by using the approved cleaning kit or method recommended.

https://www.mbginsurance.co.uk/claims/furniture/

MB&G Insurance will assess the validity of your claim against the criteria of the Service Contract and attempt to resolve your claim by offering cleaning advice and where applicable, despatch an approved cleaning kit. If this does not resolve the problem then an authorised technician will visit your home.

Complaints Process

The Providers are committed to maintaining a high standard of professional conduct in all dealing with customers. If you have a query or complaint, you should contact the Administrator, MB&G Insurance at 21/26 Howard House, Howard Street, North Shields, Tyne & Wear, NE30 1AR, email: dreams@mbginsurance.com.

Cooling off period and cancellation

We hope that you are happy with the support that this Service Contract provides. However, if after reading this Service Contract, it does not meet your requirements, please return it to Dreams Limited, c/o the Administrator, MB&G Insurance within forty-five (45) days of issue and we will refund your fees in full. No refund of fees will be considered if a claim has been made under your Contract.

Full Terms & Conditions

Full terms and conditions will be provided by email following your purchase, or may be obtained from the Administrator, MB&G Insurance 21/26 Howard House, Howard Street, North Shields, Tyne & Wear, NE30 1AR